Privacy Policy

01 — Commitment

Our Commitment to Privacy

Pheonix Research is committed to protecting your personal information and handling it responsibly in accordance with applicable data protection laws.

By accessing or using this website, you consent to the practices described in this Privacy Policy.

02 — Collection

Information We Collect

A. Information You Provide

We may collect personal information when you:

• Submit contact or briefing request forms
• Request market reports or intelligence samples
• Request custom research or engagement services
• Subscribe to updates or newsletters
• Communicate with us directly via email

This may include your name, email address, phone number, company name, job title, and billing details where applicable.

B. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including IP address, browser type, device information, pages visited, and interaction data.

C. Cookies

We use cookies and similar technologies to enhance user experience, analyse website traffic, and improve performance. You may disable cookies through your browser settings, though some features may be affected.

D. Children’s Information

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

03 — Usage

How We Use Your Information

We may use your information to:

• Respond to inquiries and briefing requests
• Deliver requested intelligence services or reports
• Process transactions and engagements
• Provide customer and research support
• Improve website functionality and intelligence platform features
• Send relevant updates and intelligence alerts (with consent)
• Comply with legal and regulatory obligations

04 — Sharing

Data Sharing

Personal information may be shared with:

• Authorised internal personnel involved in service delivery
• Service providers assisting with hosting, analytics, or communication infrastructure
• Regulatory authorities where required by applicable law

We ensure appropriate contractual and technical safeguards are in place when sharing information with third-party processors.

05 — Security

Data Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, or disclosure. These include encrypted data transmission, access controls, and regular security reviews.

However, no internet transmission method is completely secure. We cannot guarantee absolute security of data transmitted to our servers.

06 — Retention

Data Retention

We retain personal data only as long as necessary for legitimate business purposes — including ongoing engagement delivery and intelligence archiving — or to comply with legal obligations. When no longer required, data is securely deleted or anonymised.

07 — Rights

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete information
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to specific processing activities
• Withdraw consent where processing is based on consent
• Request data portability in a machine-readable format

To exercise any of these rights, please contact: [email protected]

08 — EU / GDPR

GDPR (EU Users)

If you are located in the European Economic Area, your personal data may be processed under one or more of the following lawful bases: explicit consent, performance of a contract, compliance with a legal obligation, or legitimate interest as a market intelligence provider.

You have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

09 — California / CCPA

CCPA (California Residents)

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of personal information collected about you, and the right to know whether your personal information has been disclosed and to whom.

To submit a CCPA request, please contact: [email protected]

10 — Transfers

International Data Transfers

Personal data may be processed in jurisdictions outside your country of residence, including countries that may not have the same data protection standards. Where required by applicable law, appropriate safeguards — such as standard contractual clauses — are implemented to protect your data during cross-border transfers.

11 — Changes

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Updated versions will be posted on this page with a revised review date. Continued use of the website after updates constitutes acceptance of the revised policy.